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Returns & Exchanges Policy

Last updated: April 4, 2026

We want you to love everything you receive from Sea Turtle Style. Most of our products are made to order — printed or crafted just for you after you place your order — so our return process looks a little different from traditional retail. Please read below to understand exactly what we can do for you.

The short version: if something arrives defective, damaged, or incorrect, we will make it right — every time, no hassle.

1. What We Cover

We stand fully behind the quality of our products. If any of the following situations apply to your order, please reach out and we will resolve it promptly:

Situation	Our Resolution
Item arrives damaged in transit	Full replacement or refund — your choice
Product has a manufacturing defect (misprint, stitching error, color flaw)	Full replacement at no cost to you
Wrong item sent (wrong product, color, or size)	Correct item shipped immediately, no return required
Item never arrives (confirmed lost in transit)	Replacement shipped or full refund issued

In most cases, you will not need to return the original item. We may ask for a photo of the defect or damage so we can report the issue to our production partner and improve quality going forward.

2. What We Cannot Cover

Because our print-on-demand products are custom-made for each order, we are unable to accept returns or issue refunds in the following situations:

Incorrect size selected at checkout — please review the size guide on each product page carefully before ordering.
Change of mind or buyer’s remorse after an order has been placed.
Color variations caused by differences between screen displays and printed output — slight variation is normal for digital-to-print products.
Items that have been washed, worn, or used, even briefly.
Personalized or custom-designed items (where applicable).

We know this may feel limiting, and we genuinely wish we could be more flexible. The made-to-order model is what allows us to offer unique coastal designs without the waste of mass production — it’s one of the reasons Sea Turtle Style exists. We encourage you to check sizing carefully and reach out before purchasing if you have any questions.

3. Timeframe for Reporting an Issue

To be eligible for a replacement or refund, you must contact us within 30 days of your delivery date.

Report deadline: 30 days from confirmed delivery

We recommend inspecting your order as soon as it arrives. Issues reported after 30 days may not be eligible for resolution, though we will always review on a case-by-case basis.

4. How to Initiate a Return or Exchange

Starting a return or exchange is straightforward — just send us an email. Here’s how:

Email us at shell@seaturtlestyle.com with the subject line: Return Request – Order #[Your Order Number]
In your email, please include: your full name, order number, a brief description of the issue, and one or more clear photos of the problem (for defects or damage).
We will respond within 2 business days to confirm next steps and arrange your replacement or refund.

We handle all returns manually — there is no automated return portal. We find that a direct conversation leads to faster, better outcomes for everyone.

5. Refund Method & Processing Time

Approved refunds are issued to the original payment method used at checkout.

Refund Timeline

Refund approved:

Within 2 business days of your report

Funds appear in your account:

5–10 business days (varies by bank)

Refund Coverage

Full product price and applicable taxes are refunded for defective, damaged, or incorrect items. Original shipping charges are non-refundable unless the error was ours.

Store credit may be offered as an alternative where applicable.

Late refunds: If 15 business days have passed since your refund was approved and you still haven’t seen the funds, please check with your bank or card issuer first — processing times vary. If you’re still not seeing it, contact us at shell@seaturtlestyle.com and we’ll follow up promptly.

6. Return Shipping

Who covers return shipping depends on why the item is being returned:

Our error (wrong item, defect, damage in transit): We cover all return shipping costs. In most cases, you will not need to return the item at all — we may simply send a replacement or issue a refund based on your photos.
Dropship items requiring a physical return: We will provide a prepaid return label and coordinate directly with the supplier on your behalf.
Customer-initiated returns (where eligible): Return shipping is the customer’s responsibility. We recommend using a trackable shipping method, as we cannot issue refunds for items lost in return transit.

Returns may be directed to our supplier’s fulfillment center. We will provide the correct return address in our reply — please do not ship items back without first receiving return authorization from us.

7. Size Exchanges for Apparel

Because our apparel is printed to order, we cannot offer a traditional “send it back and we’ll ship a different size” exchange. However, we want to make sure you end up with a piece you can actually wear.

Here’s how size exchanges work:

If you received the wrong size (our error): We will ship the correct size at no charge. No need to return the original.
If you ordered the wrong size: We are unable to issue a refund or exchange, as the item has already been produced. Please consult the size guide — displayed on every product page — before ordering. If you’re unsure, go up a size or reach out and we’ll help.
If a sizing issue is connected to a defect (e.g., a garment runs dramatically outside stated measurements): Contact us with photos and measurements. We’ll review and find a fair resolution.

We update our size guides regularly and work closely with our production partners to ensure consistency. If you ever find a product’s sizing misleading, please let us know — your feedback directly improves what we offer.

8. Non-Returnable Items

The following items are not eligible for return or exchange under any circumstances:

All print-on-demand items ordered in the correct size and received without defect
Digital downloads or printable products (if offered)
Gift cards
Sale or clearance items marked as final sale
Items returned without prior authorization
Items received more than 30 days after delivery

9. Dropship Products (Spocket Suppliers)

Some products in our store are fulfilled through third-party dropship suppliers via Spocket. These items may have slightly different return windows or conditions depending on the individual supplier’s policy.

For dropship items:

Return eligibility and timelines are noted on the individual product page where applicable.
Defective or damaged items are covered under this same policy — contact us within 30 days and we will coordinate with the supplier on your behalf.
If a supplier requires the item to be returned, we will provide a prepaid return shipping label at no cost to you.

You will never be left to navigate a supplier’s return process on your own. We handle all of that for you.

10. Order Cancellations

We process orders quickly, and print-on-demand production can begin within hours of purchase. If you need to cancel or modify an order, contact us as soon as possible:

Email shell@seaturtlestyle.com immediately with the subject line: Cancel Order – #[Your Order Number]
We will do our best to stop or modify the order before it enters production or ships.
Once an order has been processed, printed, or shipped, we may not be able to cancel it. In that case, the standard return process applies if the item is eligible.